Contact Us
Talk to Our Sales Team
Have questions about our plans or need help choosing the right solution? Our sales team is here to help you find the perfect fit for your email marketing needs.
Get Technical Support
Need help setting up funnels, troubleshooting automation, or understanding your analytics? Our support team is ready to assist with any technical questions.
FAQ
How quickly can I get a response from support?
We aim to respond to all support requests within 24 hours on the Starter Plan, and within 4 hours on the Growth Plan. Enterprise Plan customers receive priority support with response times under 1 hour for critical issues. Our knowledge base and video tutorials are available 24/7 for immediate self-service assistance.
What should I include in my support request?
To help us resolve your issue quickly, please include: a description of the problem, the specific funnel or campaign affected, any error messages you see, and steps to reproduce the issue. Screenshots or screen recordings are especially helpful. If you're asking about a feature, let us know what you're trying to accomplish and what you've already tried.
Can I schedule a demo or onboarding call?
Absolutely! Enterprise Plan customers receive a dedicated onboarding session as part of their plan. For Growth Plan users, we offer optional onboarding calls for a one-time fee. You can request a demo through our contact form above, and our team will reach out to schedule a time that works for you. We'll walk you through the platform, answer your questions, and help you set up your first funnel.
How do I report a bug or request a feature?
We love hearing from our users! You can report bugs or request features through the support form above—just select "Bug Report" or "Feature Request" as your subject. Our product team reviews all submissions and prioritizes them based on impact and demand. You'll receive updates as we work on your request, and many of our best features have come directly from user feedback.
What's included in the sales consultation?
Our sales consultations are completely free and no-obligation. We'll discuss your current email marketing challenges, understand your goals and audience, and recommend the best plan for your needs. We can also provide a live demo of EmailFunnelAI's capabilities, show you how the AI funnel generation works, and answer any questions about pricing, integrations, or enterprise customization options.